Refund policy

Custom-made bracelets

Bracelets made to your selected size or other personalized specifications are final sale. We do not accept change-of-mind returns or exchanges for custom-made items. Please check your wrist measurement and customization details before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us through https://crizent.com/pages/contact with your order number and clear photos of the issue. Our team will review the situation and help arrange the appropriate next step. Please contact us before sending any item back.

Your rights

This policy does not limit any rights or remedies that apply under consumer protection law.